Frequently Asked Questions
What is ELNOUR Dent. working hours?
– Our branches are open 6 days a week from 10am to 6pm, with the exception of the weekend, Friday.
What brands are you selling under?
We are selling under the names: Woodpecker, Philips Zoom, Vericom, Woson, Ultradent and Huge.
What happens if my card isn’t working on my account?
– Feel free to call any one of our customer service help team to solve any problems you may face.
How many days will it take to get my package?
– This depends on the district to which we are delivering to, so there is no specific time or amount of days, however we do our best to be as fast as possible and the courier will constantly be in touch to keep you updated.
What is the longest time I can wait before refunding the product I recieved?
– You have a maximum of 14 days to refund your product providing it is unopened and still in the same condition that you bought it.
What will the procedure be if my package came damaged?
– You are absolutely entitled to a replacement, and it will be delivered to your door in the quickest possible time.
Where do you deliver to?
– Our delivery service is not limited to any region, we deliver to all over Egypt.
What do you sell?
– Our product portfolio consists of all things clinic-related, from equipments to tools, devices and materials.